Frequently Asked Questions: Clear Your Doubts Before You Buy
Before purchasing cosmetics, many customers have various questions, especially when trying out a new product. To help you make an informed decision, we’ve compiled a list of frequently asked questions and their answers to give you a better understanding of our products and how to use them.
1. How do I choose the right product for my skin type?
The first step to selecting the right cosmetic product is understanding your skin type. Skin types are generally categorized as follows:
- Dry skin: If your skin feels tight, flaky, or often looks dull, opt for moisturizing or hydrating products. Avoid products with alcohol or drying ingredients.
- Oily skin: If your skin produces excess oil, choose oil-control or mattifying products. Avoid overly rich creams.
- Combination skin: If you have an oily T-zone (forehead, nose, chin) but dry or normal cheeks, go for products that balance both needs.
- Sensitive skin: If your skin is prone to irritation, redness, or reactions, select products formulated for sensitive skin, free from fragrances and harsh chemicals.
Our website provides detailed skin type guides to help you find the perfect products for your skin.
2. Is this product suitable for my sensitive skin?
All our products come with a detailed ingredient list, so we recommend performing a patch test before using a new product. Apply a small amount to the inner side of your wrist and wait for 24 hours. If there is no redness, irritation, or discomfort, the product is safe to use.
We also offer a special range of hypoallergenic products specifically designed for sensitive skin. These products are dermatologically tested and free from fragrances, alcohol, and other common allergens.
3. How do I properly use this product?
Each product has specific usage instructions, so always refer to the instructions on the packaging. Generally, a typical skincare routine includes:
- Cleansing: Use a gentle cleanser to thoroughly clean your face.
- Toner: Apply a toner to balance the skin’s pH and prepare for further treatment.
- Serum: Choose a serum suited to your skin concerns and gently massage it into your skin.
- Moisturizer: Finish with a moisturizer to lock in hydration and keep your skin soft and nourished.
Adjust your routine based on your skin’s needs, whether you’re targeting anti-aging, brightening, or hydration.
4. Can cosmetics cause skin allergies?
Allergic reactions can occur for various reasons, typically due to a sensitivity to certain ingredients or improper usage. If you have a known allergy to specific ingredients, always check the product’s ingredient list before purchase. We also recommend doing a patch test for first-time use to ensure you won’t have an adverse reaction.
Our products are formulated to be gentle, and we conduct regular skin testing to ensure safety and minimize the risk of allergies.
5. What is the shelf life of your products?
The shelf life of each product depends on its type and storage conditions. In general, our cosmetics are good for 6 months to 2 years after opening. You can find the specific expiration date on the packaging. For optimal results, please use products within their shelf life and store them in a cool, dry place, away from direct sunlight or heat.
6. Can I use products from different brands together?
Yes, you can mix and match products from different brands, but it’s important to choose complementary products rather than overlapping ingredients. For instance, if you already use a serum with vitamin C, avoid using another product with the same ingredient to prevent irritation. Select products based on your skin concerns and make sure they work well together.
7. Can I return a product if I’m not satisfied?
We strive to provide high-quality products and excellent customer service. If the product is unopened and meets our return criteria, we’ll accept a return. For opened products, returns will be evaluated on a case-by-case basis. Please check our return policy on the website for full details before making a purchase.
8. Are your products cruelty-free?
We are committed to being a cruelty-free brand. None of our products are tested on animals, and we ensure all of our products meet international ethical standards. By choosing our brand, you’re not only caring for your skin but also supporting a more sustainable and humane approach to beauty.
9. Where can I find more information about your products?
In addition to our website, you can learn more about our products on our social media platforms, blog articles, and through customer reviews. We also update our blog with skincare tips, product guides, and customer stories to help you make the best choices for your skincare routine.
We hope these FAQs help you clear any doubts before making a purchase. If you have any additional questions or need further assistance, feel free to reach out to our customer support team—we’re here to help!
