FAQs
To help you quickly find the answers you need, we have categorized our FAQs below. If you have any questions, feel free to contact us!
1. What is the shipping time for the finished product?
The shipping time depends on the mode of transportation, including sea, rail, and air. Generally, sea shipping takes approximately 40-45 days, while air shipping takes about 4-7 days.
2. How long is the production lead time?
Once the order is confirmed, production can be completed within approximately 30-35 days.
3. What documents and certificates can you provide?
We can provide all necessary documents for customs clearance and registration, such as MSDS, INCI, and COA. Additionally, we can provide Free Sale Certificates, Halal Certification, FDA Certification, and more upon request. Please contact us for further details.
4. Can I supply my own packaging and send it to your factory for filling?
Yes. However, before you officially place your packaging order, we need you to send us some samples for testing to ensure net content accuracy and sealing performance.
5. Can I get the ingredient list before testing the samples?
We will provide the MSDS (including ingredient list and percentages) after you confirm the final sample and place the official order. However, we will inform you of the main ingredients before sample testing.
6. Can you customize the formula based on my ingredients and desired effects?
Absolutely! We can customize the product according to your requested ingredients, effects, texture, color, and fragrance, based on our mature formulations.
7. How long does it take to receive samples?
Sample production takes approximately 3-4 days, and delivery to your address takes around 5-12 days. We can also ship samples to your agent from Guangzhou, China.
8. Can I get some samples?
Yes, we are happy to provide samples, but you will need to cover the shipping cost.
9. What customization services do you offer?
We provide customization services, including product formulation, bottle labeling, color box design, and other packaging solutions.
10. Can I create my own private label (OEM/ODM)?
Yes! We offer OEM and ODM services. You can customize not only the label, packaging, and color box but also the product ingredients and formulation.
11. What is the Minimum Order Quantity (MOQ)?
MOQ depends on production capacity and packaging type. We support low MOQs starting from 1,000-2,000 pieces. Please contact us for more details.
12. What types of products do you offer?
Our main product lines include facial care, body care, hair care, and men’s grooming products.